Skipping a Tiffin Day: How Refunds and Pauses Should Work

Why skipping matters more than it seems

On a monthly plan, a few skipped days add up. If a service does not refund them, the real price per meal you eat is higher than the price on the menu. Always ask what happens to a day you skip.

What a fair policy looks like

• You can skip a meal in advance without calling anyone.
• A skipped meal is refunded in full, not carried over as a credit that expires.
• There is a clear cut-off, for example the evening before, so the kitchen does not cook food that will be wasted.
• You can change your mind and add the meal back before the cut-off.

Questions to ask any provider

• Do I get money back for a skipped day, or only extra days at the end?
• Is there a fee for skipping, pausing or restarting?
• What is the cut-off time to skip tomorrow's meal?
• How do I skip: a phone call, a message, or an app?

Pausing for a longer break

For a week or more away, a pause is cleaner than skipping day by day. Check that a pause does not change the price you locked in and that your plan restarts on the date you choose.

How Owala's Kitchen handles it

Skipped days are refunded 100% to your wallet. You can skip a meal in the app or on the website before the cut-off the evening before, and add it back until then. There are no extra charges for skipping. See today's menu or message us on WhatsApp to start with a single trial meal.